A moving company is a business that specializes in moving household items to and from homes and apartments. These businesses can be full-service or self-serve, and may also offer specialized services like car transport or furniture assembly. While many moving companies provide the same basic services, there are some differences in their processes and pricing. Before choosing a moving company, it’s important to shop around, read reviews, and ensure that candidates are licensed and insured.
When shopping for a moving company, look at their website and marketing materials to find out what types of services they offer. You should also call or email several moving companies to get a quote. Some companies will do a video chat or on-site assessment to give you the most accurate price. If you have any questions, ask the company to put the quote in writing.
The best movers will provide an accurate quote upfront and stick to it throughout the process. Beware of moving companies that try to overcharge, and don’t be afraid to negotiate.
If you choose to move with a full-service moving company, make sure that they’re certified by the American Moving and Storage Association as ProMovers. This program subjects movers to a background check and requires them to adhere to the association’s standards.
Other services that a good moving company should provide include free storage, real-time GPS tracking, and supplemental insurance. Allied, for example, offers 30 days of free storage with every interstate move, while Atlas Van Lines provides a premium service called Guaranteed Pickup and Delivery.
The company’s reputation is also important to consider, and you can do a quick online search to see what other customers have had to say about their experience with the company. The Better Business Bureau is a good place to start. You can also check out the Federal Motor Carrier Safety Administration database to verify a moving company’s credentials.
Whether you choose an in-state or interstate moving company, it’s important to verify that they have a Department of Transportation (DOT) number and a motor carrier number. DOT numbers are required for commercial vehicles that carry passengers or cargo in interstate commerce. If you’re moving across state lines, this number should appear on the company’s marketing materials and website.
It’s also important to understand how movers calculate charges. Some companies use an all-inclusive “guaranteed not to exceed” rate, which means that you’ll pay the exact amount quoted by your local agent, even if your shipment ends up being heavier than expected. Others charge by the weight of your shipment, or a combination of both.
If something goes wrong during the move, it’s essential to notify the company in writing within 30 days of any damage or loss. Most movers will respond to your claim and resolve it within 120 days. If you’re not satisfied with the resolution, you can file a complaint in Small Claims Court.